Independent Drilling Inc. stands behind our products and
guarantee your satisfaction with every order.
We guarantee our
Independent Drilling Inc. promises to deliver high-quality
products, in good condition, to your door. If, for any reason, your shipment is
not satisfactory, we will gladly replace it or refund your money (excluding
delivery charges). Simply return your merchandise with the original paperwork
and packaging within 30 days of receiving your order. We promise to process your
request in a timely manner.
We guarantee first-class customer
Independent Drilling Inc. is committed to making you happy. If you
have any questions or concerns regarding our products or services, please
contact Independent Drilling Inc. at (208) 684-3788. We will respond to or acknowledge your
inquiry within one business day.
We guarantee your
At Independent Drilling Inc., we are committed to protecting your
privacy. Independent Drilling Inc. does not sell, trade or rent your personal information
to other companies. We use the information we collect about you to process
orders and to provide a more personalized experience. Independent Drilling Inc. will not
collect any personal information about you except when you specifically and
knowingly provide such information.
It may be helpful for you to know how we use the information
· When you
order, we request your name, email address, mailing address, telephone number,
credit card number and expiration date. This allows us to process and fulfill
your order and to notify you of your order status.
· When you enter a
contest or other promotional feature, we may ask for your name, address and
email address so we can administer the contest and notify winners.
may also use the information we collect to notify you about important changes at
Independent Drilling Inc. and special offers we think you will find valuable.
using our Web site, you consent to the collection and use of this information by
changes on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
you are under 18 years of age, you must have your parent or guardian's
permission to order.
We guarantee your
Every time you shop with Independent Drilling Inc., you are backed
by our security guarantee. When you are shopping at Independent Drilling Inc., you are
shopping on our secure server, which encrypts all of your personal information,
including name, address, and credit card number. All credit card transactions
made on Independent Drilling Inc. are protected using industry standard SSL
Security. All Independent Drilling Inc. credit card transactions are cleared
through our secure servers that are protected from fraud with a certificate from
To view certificate information in Windows Internet
Explorer: While in our secure order area, right click on the bottom portion of
one of our checkout pages and select the properties item. In the property sheet
window that appears, select the certificates button to see certificate
information. Please note: the Macintosh version of Internet Explorer does not
support this functionality.
To view certificate information in Netscape
Navigator: While in our secure order area, right click (control-click on the
Macintosh) on the bottom portion of one of our checkout pages and select the
page info item.
We are so confident that your information cannot
be compromised as a result of shopping at Independent Drilling Inc., we guarantee your
protection in the event of unauthorized interception and use of your credit
card. If you think your credit card has been compromised as a result of shopping
at Independent Drilling Inc., please contact your credit card provider immediately. Most
banks either cover all charges, or limit your liability to $50. We guarantee
that if your card was compromised as a result of shopping at Independent Drilling Inc.
and your bank does not cover all charges, we will compensate you for the amount
of your liability, up to $50.
Our Shipping Policy
Shipping varies on the size and
fragility of the item purchased.
Unless otherwise specified, we
ship via UPS.
At Independent Drilling Inc., we will
always work with you to ensure that you receive your item in the
economical and expedient manner
Please call us at (208) 684-3788 to request service
Below is a sample return policy. Make any changes desired
to fit your business.
We stand behind our merchandise 100%
regarding workmanship and defects.
1. All returned items must be in the
2. Any items returned for reasons other
than defects must be unused and in the original packaging.
3. We will not give
a credit or refund for used merchandise.
4. If you have received a
defective item from us, return the item and a copy of your
invoice. Please inform
us which you prefer: a replacement item or a refund for the
For orders that are
damaged in shipping:
Please notify us immediately so we can
take the proper steps to replace the damaged
You can reach us at
(208) 684-3788, during normal business